Terms & Conditions

cat and dog

Terms & Conditions

Helping With Your Pet's Wellbeing

Terms & Conditions


Important Information

1. Shipping costs
Your shipping costs will be calculated at checkout when you enter your postcode, see delivery prices listed here.
2. Delivery Address
You must provide a physical address for delivery as we use a courier service and they cannot deliver to PO Boxes.

We do not ship to addresses outside of New Zealand.
3. Delivery Instructions
If you have special delivery instructions for your courier you may enter them in the comment box on the address screen.  To ensure our packages are received by our customers all our couriers require a signature on delivery.  

Once an item has been delivered you accept responsibility for its security.
4. Delivery Time
We aim to deliver within the following timeframes:
Main Centres 1-2 working days
Rural Areas 2-3 working days

Bulk orders and the most remote areas may take up to 5 working days to arrive.

You will be notified by email when your parcel has been dispatched.  The email will contain a code to enable you to track your purchase.

If unforeseen events interfere with the timing of dispatch or delivery of your order we will communicate with you as soon as we become aware of the issue.

We are not responsible for any losses or consequences of delivery failures or delays.
5. What if there’s a problem with your order?
If your order has not arrived, the wrong item has turned up or your purchase is faulty please contact us here and we will endeavour to resolve the issue was quickly as possible.

Providing excellent service to our customers is top priority.  We take our obligations to you very seriously and will comply with or exceed the requirements of the Consumer Guarantees Act at all times.
Payment security
Your payments are processed by ANZ SercurePay and you can be sure that your information is stored securely and in accordance with our Privacy Policy.


Terms and Conditions

1. About us
  1. Integrity Animal Care Limited (“we”, “us”) operates www.vetforpet.co.nz (“the Website”).
  2. Integrity Animal Care Limited, Mangere Veterinary Clinic and Onehunga Vet & Pet Supplies are businesses located and operating in Auckland, New Zealand.
2. Terms
  1. These General Terms and Conditions refer to the following further policies which together are referred to as our Terms and Conditions and apply whenever you are using the Website and all dealings between us:
    1. Our Privacy Policy which describes how and why we collect information from you and how it is stored;
    2. Our Terms of Supply of Products which describes the rules relating to purchases from us; and
    3. Our Returns Policy which describes the terms on which we will accept products back from you.
  2. Please read these Terms and Conditions carefully before using the Website because they will apply to all the transactions we enter into with you.  Your use of the Website is deemed to be acceptance of these Terms and Conditions and if you do not agree to the Terms and Conditions you may not use the Website or purchase anything from us.
  3. These Terms and Conditions may change from time to time.  You should check for updates but you will be deemed to have accepted any changes to the Terms and Conditions by continuing to use the Website after we have made a change.
3. Website
  1. We may make changes to the Website at any time at our sole discretion and may change or discontinue its content at any time.
  2. There is no guarantee that the Website will be available at all times or that it will be permanently online.  We are not liable to you if the Website is not available or offline for any reason for any period.
  3. You are responsible for ensuring that anyone who accesses the Website through your internet connection is aware of these Terms and Conditions.
4. Accounts and Passwords
  1. You must keep your password or user identification code (“password”) as strictly confidential and take steps to keep it safe from unauthorised disclosure.
  2. We may disable any password if, in our reasonable opinion, you have not followed these Terms and Conditions.
  3. If you think your password has been acquired by someone who should not have it you must immediately notify us at mangerevet@xtra.co.nz.  Failure to notify us promptly will make it harder to help you recover your information and investigate fraudulent purchases.
5. Intellectual Property
  1. We own the intellectual property in the Website and everything published on it.  You are not permitted to copy or otherwise reproduce the content for use outside of purchasing from us without our express written consent.
6. You must seek Specialist Advice
  1. The material on the Website is provided for general information only. You must obtain professional or specialist veterinary advice before taking, or refraining from, any action on the basis of the content on the Website. You are welcome to contact us directly by phone 09 636 6732 or 0274 962483, or per email mangerevet@xtra.co.nz. to obtain such advice.
  2. Although we make reasonable efforts to keep the information on the Website up to date, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, free from errors, complete or up-to-date.
7. Illegal and unacceptable usage
  1. Illegal and unacceptable usageYou may only use the Website for lawful purposes and must not use or try to use the website:
    1. If you are under 16 years of age;
    2. To do anything which breaches New Zealand or any law or international convention;
    3. To harm any person or organisation;
    4. To send or as a means for sending unsolicited marketing or promotional material;
    5. To send, transmit or upload data containing viruses, worms, adware or any other harmful programs designed to adversely affect the operation of computer software or hardware ("malware").
8. Content you provide to us
  1. If you provide us with content, such as photos of your pets, you agree that they shall comply with our Content Standards and you indemnify us for and damage or loss we suffer as a result of a breach of the Content Standards.
  2. You retain ownership of the content you provide us but you grant us a licence to use that content on the Website and to promote our business.
  3. By providing us with any information or content, including photos or written communications (“Your Content”) to our Website you agree that we may use Your Content for the use that it was provided, including display on the Website and promotion of our business, and you grant us an irrevocable, unlimited, world-wide, royalty free but non-exclusive licence to distribute, copy, publish, publicly perform and display Your Content (“Content Licence”), however, the Content Licence shall be limited to the extent required to enable us to provide services through the Website and to the reason Your Content was provided and will always be subject to our responsibility to you in relation to your privacy and confidentiality.
  4. You will retain the copyright in Your Content and it will never be owned by us but we are not obliged to enforce any rights you may have in Your Content.
  5. You will always be responsible for Your Content and any liabilities arising from it will be yours alone.  In particular you warrant to us that:
    1. You own Your Content and it does not infringe any intellectual property rights or other rights belonging to third parties;
    2. Your content does not contain any malware;
    3. Our use of Your Content will not oblige us to pay any fees for the its usage.
  6. You agree to indemnify us and hold us harmless in relation to any breach of those warranties.
  7. We may remove Your Content from our Website at any time at our discretion.
9. Content Standards
  1. The Content Standards in this clause (“Content Standards”) apply to Your Content and you agree to comply with both the spirit and content of the Content Standards.
  2. Your Content has to be accurate (when it contains facts); opinions genuinely held and comply with New Zealand law.
  3. Your Content must not:
    1. Contain any defamatory information;
    2. Contain anything obscene, harmful, offensive or inflammatory;
    3. Promote violence;
    4. Infringe any copyright, trademark or intellectual property rights;
    5. Promote any illegal activity;
    6. Be threatening or abusive; or
    7. Be likely to upset, embarrass, alarm or annoy any person.
10. System security
  1. We do not guarantee or warrant that the Website will be secure or free from malware.
  2. You are responsible for making sure the system you use to access the Website is correctly set up and secured from malware and ensuring you use appropriate virus and malware protection.
  3. You must not use the Website to introduce malware nor may you carry out sabotage of the Website through any means.  You acknowledge that in doing so you may commit a criminal offence and we may disclose your identity to the relevant authorities, and you authorise such disclosure. 
11. Links to other sites
  1. Where the Website contains links to other websites those links are for information only and we do not endorse, control and are not responsible for the content of those other sites.
12. Terms for Products
  1. We list products (“Products”) which may be purchased using the Website.
  2. The supply of Products will be subject to additional terms set out in the Terms of Supply of Products.  You must read the Terms of Supply of Products and agree to them before ordering Products from us.
13. Consumer Guarantees Act 1993
  1. We take our responsibilities to consumers very seriously but you acknowledge that the Consumer Guarantees Act 1993 does not apply to Products or services supplied to for the purposes of a business.
14. Other Businesses providing Products or Services
  1. We may use other business to provide Products or services, for instance delivery of parcels.  We will take reasonable care to ensure we only contract with reputable and reliable parties.
15. Unexpected Events
  1. We are not liable for any failure to perform or performance delays of any of our obligations that is caused by any act or event beyond our control (“Unexpected Event”).
  2. Where an Unexpected Event occurs that affects our performance:
    1. We will notify you as soon as we can; and
    2. Our obligations to you are suspended and the reasonable time for performance of our obligations will be extended for the duration of the Unexpected Event.
16. Compliance with Terms
  1. If you breach these Terms, which we will determine at our absolute discretion, your right to access the Website may be withdrawn temporarily or permanently.
17. Warranties
  1. The Website is provided on an as-is basis only and exclude all warranties and conditions of any kind not specifically given in these Terms.  We do not warrant, by way of example and not limitation, that the Website:
    1. is fit for purpose or will meet your requirements;
    2. will be available at any time;
    3. does not infringe copyright or other intellectual property rights;
    4. contains accurate, reliable or complete information;
    5. will have any errors, omissions or performance deficiencies remedied in a timely fashion or at all.
  2. You use the Website and download content therefrom at your own risk and we are not liable for any damage to any software or hardware you suffer as a result of using the Website.
18. Limitations on our Liability to you
  1. To the maximum extent allowed under the law we exclude:
    1. The Sale of Goods Act 1908;
    2. Apart from specific warranties relating to goods sold by us, all warranties and representations which may apply to us, the Website or our Products;
    3. Liability to any party for any damage or loss in contract, tort or any other breach arising from:
      1. Use or inability to use and any sort of change to the Website;
      2. Acting on information on the Website;
      3. Loss to a business;
      4. Loss of or corruption of data;
      5. Loss due to a virus or other malware due to your use of the Website;
      6. The use of your account by someone other than yourself as a result of your failure to properly secure your log in details for the Website; and
      7. Any other consequential or indirect damage.
  2. To the extent we are held liable to your despite these Terms and Conditions our maximum aggregate liability to you shall be the greater of:
    1. An amount equal to four times the amount paid to us by you for the Product that cause the relevant loss or liability; or
    2. NZ$500.00.
  3. Nothing in these Terms and Conditions excludes or limits our liability under the Consumer Guarantees Act 1993 and where a certain law or regulation does not allow our liability to be limited these Terms and Conditions are deemed to have been modified to exclude that limitation.
19. Complete agreement
  1. You agree that by entering into any dealings with us you agree that these Terms and Conditions are the entire agreement between you and us and replaces all other agreements, statements and representations made between us and you.
20. General
  1. Waiver: If we do not insist on the enforcement of an obligation set out in these Terms and Conditions or if we delay or fail to enforce our rights against you it does not mean we have given up those rights, and you are still required to comply with the Terms and Conditions.
  2. Assignment: We may transfer our rights and obligations to another party at any time, but we will always be bound by the terms of our Privacy Policy.  You may not transfer your rights or obligations without our prior written consent.
  3. Communications: we may communicate you, and send you notices, via email.
  4. Law: you acknowledge that these Terms and Conditions and all the interactions between you and us are governed by the law of New Zealand and you and we submit to the exclusive jurisdiction of the Courts of New Zealand.

Supply of Products

1. About us
  1. Integrity Animal Care Limited (“we”, “us”) operates www.vetforpet.co.nz (“the Website”).
2. Supply of Goods
  1. These Terms of Supply of Goods (“Supply Terms”) together with our Terms and Conditions and all other documents which form part of our General Terms and Conditions will apply to the contract between you and us (“Contract”) for the sale or supply of any products or goods (“Products”) to you.
  2. By ordering Products from us you are deemed to be bound by our Terms and Conditions, including these Supply Terms.  If you refuse to be bound we will not supply you Products you may order.
3. Contracting Process
  1. The Website will take you through the Ordering Process.  Please review your order before confirming you wish to purchase.  After completing an order you will receive an email, but that does not mean your order has been accepted.
  2. Your order is only confirmed and the contract formed when we email you to state that your order has been accepted and the Product has been dispatched (“Order Confirmation”).
  3. Acceptance of orders is at our complete discretion.  If we choose not to accept an order (for any reason, including stock levels, product availability or changes to regulations) we will tell you as soon as possible, your order will not be processed.  We will either not charge you or you will be refunded 100% of what you paid us for your order and we will have no further liability to.
  4. Orders are subject to product availability and our product range may change from time to time without notice.
  5. Sometimes we may need to correct errors and omissions in advertising, invoices or acknowledgements and we may do so up to 20 working days from the date the goods were delivered to you.  We will contact you as soon as possible after the discovery of an error and give you the choice of returning the goods for a refund of 100% of what you paid us for your order.
  6. You may not cancel or change an order after you have received an Order Confirmation without our written consent.  If we accept a change or cancellation we may charge an administration fee of 20% of the purchase price.
4. Changes to these Supply Terms
  1. We may update our Terms and Conditions, including these Supply Terms from time to time.  Each order you make with us will have the Terms and Conditions then published on the Website apply to that order.
5. Delivery
  1. Your Order Confirmation will contain an estimated delivery time.
  2. Delivery is completed when the Product has been delivered to the address you provided to us and the Product is your responsibility from that time.
  3. You are responsible for ensuring that your order complies with all applicable laws and regulations.  We are not liable for your breaking the law.
  4. We will do our best to dispatch and deliver your Product within the estimated time frames.  Any time frame is made in good faith and is an estimate and we are not liable for any loss, expense or damages caused by a delay in delivery.
  5. You must make payment in full before you will be deemed to be the owner of the Product.
  6. If you think you have not received the right quantity of Product you must notify us within 7 days of delivery and must allow us a reasonable time to investigate your claim.  If we accept your claim our liability is limited to providing you with the correct quantity of Product.
  7. Products will be adequately packed when they are dispatched.  Claims for breakages or loss during delivery should be made to the carrier.
  8. Before you acknowledge delivery to the carrier you are required to make sure the packages match the description on the carrier’s note.  Make a note with the carrier if there is a shortage or visible damage to the package.
  9. We will not accept claims for damage after 7 days of receipt of Products. While no liability for Products damaged or lost in transit will be accepted by us details of any claim should be advised to us.
6. Prices and Charges
  1. We may change the prices of Products from time to time at our complete discretion.
  2. At the time you submit your order you will be charged the prices of the Products in your order as set out on the Website at that time.  In the event that we discover an error in the price we will notify you as soon as possible and give you the option of proceeding with the order at the correct price, or cancelling the order.  If you cancel the order we will refund you 100% of what you have paid us for your order.  If you do not instruct us a reasonable time after we have notified you of the pricing error we will cancel your order and refund you 100% of what you have paid us for your order.
  3. Prices include GST.
  4. Prices do not include delivery charges, which are calculated at the checkout as part of the order process.
7. Payments
  1. You may only pay via the options we present to you when you place your order.
  2. Payment is required in advance, but you will only be charged when you order is dispatched.
  3. You confirm you are over 18 and have capacity to contract with us and that you will comply with the terms of any credit card or third party merchant whose services we offer to complete your payment.
  4. Payments made via an online service process are provided by a reputable and secure website, however, you acknowledge and agree that internet transactions can never be entirely secure or free of risk.  While we will take reasonable precautions we cannot warrant or guarantee that information you provide through the Website will not be intercepted by third parties.  We are not liable for interception or hacking of information by unauthorised parties.
  5. You are responsible for ensuring the accuracy of the information you provide us.
8. Warranties and Returns
  1. You may only return Products with our prior written approval.
  2. Our Returns Policy contains more detail.
  3. Apart from our obligations under the Consumer Guarantees Act 1993:
    1. we exclude all other warranties, representations and guarantees in relation to any Product or information provided by us including but not limited to warranties of availability, accuracy, non-infringement, completeness, timeliness, currency, merchantability, or fitness for a particular purpose;
    2. Our total aggregate liability to you in contract, tort or otherwise for any loss, injury or damage arising from any defect in, or non-compliance of, a Product or service we supply you will be limited to the amount you actually paid for that Product or service;
    3. we will not be liable (whether in contract, tort, or otherwise) for any loss of profits, or any indirect, incidental, consequential, or economic loss or damage (howsoever caused), which you may directly or indirectly suffer in connection with your access to, use of, or reliance upon, any product or any information supplied to you by us;
    4. You agree that any potential liability we have is restricted to the original purchaser of the Product and cannot be assigned.
    5. The warranty does not extend to any damage from accident, misuse, negligent or improper operation of the Product.
9. Product Descriptions
  1. We are constantly changing the information which relates to our Products, prices and other information on the Website.
  2. While we try to make sure everything is as accurate and up to date as possible, we cannot guarantee the information on it is complete or correct and we are not responsible or liable for inaccurate, missing or out of date information on the Website.
  3. We may pass on information from third parties, such as suppliers and manufacturers and their information is not binding on us.
10 General
  1. You are responsible for ensuring you are authorised to purchase and possess the Product you have ordered.
  2. All prices are in New Zealand dollars.
  3. Law: you acknowledge that these Terms and Conditions and all the interactions between you and us are governed by the law of New Zealand and you and we submit to the exclusive jurisdiction of the Courts of New Zealand.